Under the headline “Bank robs customer: a cautionary tale,” writer Geoff Williams succinctly and fairly lays out the sequence of events. Like a penny doubled, or a snow rolling downhill, this could be the start of an interesting PR “situation” for Citizens Bank. After all, Wallet Pop is owned by AOL, a fairly significant media player that you may have heard of. What I especially appreciate is that the story is filed under two categories: “banks” and “ripoffs and scams.”
Stay tuned. [Update as of 3 pm Central, June 19th: after the Wallet Pop item was headlined on AOL’s home page, the number of reader comments surged from three to 300 in less than eight hours. Most chronicled their own beefs with banks, including Citizens Bank.]
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