Category Archives: Crisis Communications

3 `always’ & 3 `never’ tips heading into your next media interview

A few weeks ago, a friend of mine who is opening a restaurant had a nice problem on his hands. The nice part: a local newspaper reporter had arranged to interview him about the new venture. The problem part: my friend was a rookie when it comes to dealing with the media, and didn’t know what […]

Joe Paterno & Herman Cain: Out of Touch, Out of Time

Say it ain’t so, JoePa! Sadly, longtime Penn State football coach Joe Paterno didn’t say enough–and to the appropriate people, such as law enforcement authorities–when he learned of allegations of criminal sexual misconduct regarding his former defensive coordinator Jerry Sandusky. Last night, as the Herman Cain sexual harrassment scandal continued to unravel and as Paterno was […]

March Madness? No, Uncommon Courage: Butler Coach Stevens Suspends Four of Five Starters

Some will decry the move as March Madness gone too far, but I say it will undoubtedly go down as one of the most courageous coaching disciplinary decisions ever. As was reported first by an Indianapolis television station (see link below), Butler basketball coach Brad Stevens has suspended four of his five starters for unspecified […]

Obama’s PR Problem: Endorsing A Hack

Here in Cook County, the second-largest county in the nation, there is a population of more than 5 million, which exceeds that of 30 states. It’s a hugely significant place, with Chicago at its epicenter and a County Board President by the name of Todd Stroger. In case you’re not familiar with him, Stroger isn’t […]

Citizens Bank Saga: Giving (Partial) Credit Where It’s Due

Doing the right thing when nobody’s looking is so much better than being shamed into doing it when the world is watching. That’s the lesson I take away from the Citizens Bank saga that I first chronicled on this blog a month ago. In my follow-up Citizens Bank post, I detail how Geoff Williams wrote […]

Wallet Pop Weighs in On Inside Edge Blog Post

The saga of my sister and Citizens Bank’s dubious sense of responsible and responsive banking received coverage in today’s Wallet Pop. Under the headline “Bank robs customer: a cautionary tale,” writer Geoff Williams succinctly and fairly lays out the sequence of events. Like a penny doubled, or a snow rolling downhill, this could be the […]